Superannuation

Led the national learning transformation for First Super (now Aware Super) during unprecedented organisational change. Managed multiple instructional design projects while navigating COVID-19 disruptions, two major acquisitions, rebranding and concurrent system implementations. This 18-month remote leadership role demonstrates my strategic agility and delivered award-winning results during Australia's most challenging business period.

Developing through disruption

Business Challenge

Within days of joining First Super as digital learning lead, COVID-19 lockdowns disrupted all face-to-face training programs. Simultaneously managing two organisational acquisitions, dual system transformations, and multiple call centre team inductions created unprecedented learning delivery challenges.

Critical Success Factors

Maintain training quality while rapidly transitioning to fully remote delivery, ensure business continuity during mergers, and support staff through multiple simultaneous changes.

Strategic Vision

transform face-to-face induction programs to engaging online experiences without quality compromise
maintain learning continuity during organisational uncertainty
create a scalable digital learning framework to support future growth
establish new standards for remote learning delivery in financial services

Implementation Strategy

assessment & planning: conducted rapid analysis of existing learning assets and identified digital transformation opportunities
stakeholder management: presented digital learning blueprint to senior leadership, securing buy-in and resources
content development: led cross-functional teams to redesign and develop online learning experiences using industry-leading tools
project coordination: managed external contractors, subject matter experts, and internal stakeholders across multiple concurrent projects
quality assurance: implemented systematic monitoring and reporting processes to ensure delivery standards and timeline adherence

Measurable Impact:

industry recognition: platinum LearnX Award for Best Digital Learning Transformation
business continuity: zero disruption to staff onboarding during lockdowns
organisational integration: successful training delivery for two major acquisitions
digital innovation: established a new benchmark for online learning for First State Super/Aware Super
change management: supported seamless staff transition through multiple organisational changes