Transport & Warehousing
Learning transformation for Simplot Australia during the modernisation of legacy systems. Led change management for a multi-generational workforce transitioning from a 30-year-old face-to-face training culture to digital learning platforms. Managed CRM, Forecasting and Finance system implementations while overcoming significant cultural resistance.
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Challenge
Modernise the learning approach in a company with an ingrained face-to-face learning culture, replacing a 30-year-old system amid widespread resistance.
Strategy
Conducted comprehensive analysis and focused on visual, user-friendly delivery methods
Outcomes
Overcame resistance through tailored solutions
Results
Project showcased to Simplot's US parent company as an international best practice model. Learning templates and methodologies successfully adapted for American operations. Transformed a resistant traditional workforce into engaged digital learners, establishing a new standard for L&D management in their manufacturing environments.
This video was created based on the concept of initial order to final delivery. This incorporated a very large lens on all the departments involved in the new processes and systems.
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Engagement Enhancement
To boost user engagement and ease the transition, I :
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created pocket-sized A5 printed booklets designed with checklists for factory managers
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conducted face-to-face training sessions for the factory teams
Quick reference guides
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transformed complex forecasting information into visual step-by-step QRGs
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colour-coded for easy identification of each department
Interactive Modules (Captivate)
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characters selected by the Simplot team
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created module - Introduction to eLearning to ease the learners into the new training environment